Shipping & Delivery Inquiries

Shipping and Delivery

Have a question about shipping options, costs, or tracking a delivery? Get the information you need here.

Shipping Rates and Options

We offer a variety of shipping options to fit your needs and budget, including:

• Standard Shipping (5-8 business days)
• Expedited Shipping (2-3 business days)
• Express Shipping (1-2 business days)
• Free Shipping on orders over $50

Shipping rates and estimated delivery timeframes are calculated during checkout based on your shipping address.

Track Your Order

Once your order has shipped, you'll receive a confirmation email with a tracking number. To get up-to-date status:

1. Visit exampleretailer.com/order-tracking
2. Enter your order number and email address
3. View expected delivery date and transit details

You can also track your package directly on the carrier's website using your tracking number.

Delivery Issues

If your order shows as delivered but you didn't receive it, let us know right away:

• Call: 1-800-555-0199
• Email: [e-mail]

Have your order information ready and we'll look into it with the carrier and work to get your order to you as soon as possible.

Large or Heavy Item Deliveries

For large household items like furniture or appliances, we offer scheduled delivery windows and optional in-home services like:

• Threshold delivery
• Room of choice delivery
• Unpacking and debris removal

Learn more about delivery options for major purchases on our Delivery and Installation page.